One PBX for all your offices.

It has been observed that organizations have some bandwidth left over even after exhaustive use. We will utilize your your excess bandwidth to integrate voice communication with all your dispersed organizational offices enabling free calls with PBX integration.

This is how it works.

Virtual Office Solution

Business Opportunity

Company XYZ has multiple office locations around the world. Currently, each office uses its own PBX system and interoffice phone calls are routed through the PSTN and charged long distance and international rates by carriers. Company XYZ also employs workers on a part time basis who work from their homes. Those workers get reimbursed for telecommunication expenses they incur while performing their duties. The company is currently exploring alternatives to consolidate its telecommunication systems and reduce costs. An outside consultant recommends that the management purchase a Voice-over-IP enabled PBX system and deploy it in a Virtual Office setup.

Voice-over-IP (VoIP) is a new technology for transporting voice calls over the Internet which allows users to realizing substantial cost savings on long distance and international calls. Besides cost effectiveness, VoIP enabled PBX systems (or IP PBX) offer easy integration with existing telecommunications systems and are characterized with low operating costs as their upgrade is done through software updates rather than more expensive hardware replacement. Additionally, the technology simplifies the communication infrastructure (no need for separate voice and data cables) while offering high scalability.

Virtual Office model is used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location with Internet connectivity.

Before proceeding with the project, XYZ's management conducts research to understand better the pros and cons of adopting a Virtual Office Model. The research reveals that practical implementation of VoIP enables PBX systems could be challenging due to the existence of corporate Firewalls and Network Address Translation (NAT) devices. Additional complications could arise from equipment incompatibility. The research concludes that the company has to find an equipment solution that is easy to manage, quickly to deploy and cost efficient to own (low total costs of ownership). The research also recommends that the solution be transparent to existing Firewalls/NATs.

Business Solution

VoIP technology today is much more advanced that it used to be few years ago, yet many enterprises find implementations of SM7000 PBX systems quite challenging. As the technology is relatively new, not many users are familiar with its lingo and system configuration is often the most difficult and time consuming part. Additionally, equipment incompatibility issues often lead to extensive deployment delays and may cause reduction in voice quality. Given the negatives, enterprises that want to implement SM7000 PBX systems should seriously consider purchasing a turnkey solution rather than trying to assemble one from multiple vendors.

As the global leader in integrated VoIP solutions, SysMaster could offer to XYZ exactly what it needs – a turnkey Virtual Office solution that could be customized to meet company specific needs. SysMaster's solution offers accelerated deployment schedule, easy operation and low total cost of ownership (TCO). Besides traditional PBX functionality, the solution offers advanced features like call hunting, voicemail-to-email, and fax-to-email.

Solution Requirements & Architecture

A typical SysMaster Virtual Office Solution has the following requirements:

SysMaster can provide items 1 through 4 while the customer is responsible for items 5 and 6. Figure 1 below shows the SysMaster Virtual Office Solution.

This is just an illustration. For further details please contact sysmaster@netsys.co.in